Frequently Asked Questions
Everything you need to know about your new favorite wool slippers.
What materials are used in Kyrgies footwear?
Our slippers are handcrafted from 100% natural wool felt, sourced from small-scale farms. We use chemical-free vegetable-tanned leather for our soles to ensure comfort and sustainability.
How do I choose the right size?
Kyrgies follow standard European sizing. Because wool is a natural fiber, your slippers will stretch slightly and mold to your feet over the first few days of wear. If you are between sizes, we recommend sizing up.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Exchanges for different sizes are free of charge to ensure you get the perfect fit.
How should I clean and care for my wool slippers?
Wool is naturally odor-resistant. If they need cleaning, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or drying, as high heat can shrink the wool fibers.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, and you will receive a tracking number via email once your order ships.
Are Kyrgies ethically produced?
Yes, we are committed to fair trade practices. Our slippers are handmade by skilled artisans in Kyrgyzstan who are paid living wages and work in safe, supportive environments.